Returns & Exchanges

At Wine Folly, we want you to be completely satisfied with your educational tools and accessories. If your order doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack your items in their original shipping box, ensuring that glassware and posters are securely protected to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking information for reference.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing